Privacy Policy

Effective Date: April 27, 2026   Last Updated: April 27, 2026

Connect2Wed is a marriage-focused matchmaking platform for adults who want intentional, respectful, and meaningful connections. This Privacy Policy explains how Connect2Wed collects, uses, stores, protects, and shares information when you use our website, mobile applications, and related services.

Information We Collect

We collect information you provide directly, information created through your use of the service, and limited technical information needed to operate, secure, and improve the platform.

• Account details such as your name, email address, phone number, login credentials, and account status.
• Profile information such as age, gender, marital category, location details, occupation, genotype, preferences, biography, and other details you choose to add.
• Photos, documents, voice notes, or other media you upload or capture for profile display, verification, messaging, support, or moderation purposes.
• Match preferences, discovery filters, likes, matches, blocked users, reports, referrals, and other app interactions.
• Messages, media attachments, reactions, and conversation metadata when you use chat features.
• Subscription and payment-related records, such as plan status, transaction references, payment provider status, and billing metadata. We do not store full card details.
• Support requests, moderation reports, referral activity, and communications you send to us.
• Device, browser, IP address, app version, approximate diagnostic location from IP, log, security, crash, diagnostic, and usage information used to maintain and protect the service.

Camera, Photos, Video, Microphone, and Files

Our mobile app may request access to your camera, photo library, microphone, or local files so you can take profile photos, capture live images or video, record voice notes, upload media attachments, or choose existing files to share. We only use these permissions to provide features you choose to use. If you deny a permission, related features may not work fully, but you can continue using other parts of the service where possible.

• Camera access is used for taking profile photos and capturing images or video inside the app.
• Microphone access is used for recording voice notes or other audio features you initiate.
• Photo, video, and file access is used when you choose media from your device for upload or sharing.
• Uploaded media may be stored by us or our storage providers so it can appear in your profile, conversations, support submissions, or moderation workflows.

How We Use Information

• To create, authenticate, and manage your account.
• To display profiles, support discovery, apply filters, rank descriptive search results, and provide matchmaking features.
• To provide chat, media sharing, reactions, voice notes, profile photo capture, and other app functionality.
• To process subscriptions, confirm payment status, prevent payment abuse, and maintain billing records.
• To provide customer support, respond to enquiries, and resolve account issues.
• To review reports, enforce community standards, detect abuse, prevent fraud, and improve platform safety.
• To maintain, debug, secure, personalize, and improve our website and mobile apps.
• To comply with legal obligations, platform or app store requirements, dispute resolution, and lawful enforcement requests.

Profile Visibility and Matching

Some profile details may be visible to other users so the service can function as a matchmaking platform. Your visible profile may include your display name, age, photos, category, occupation, origin or residence-related profile fields, biography, and other details you choose to provide. You should avoid adding sensitive information to public profile fields unless you are comfortable sharing it with other users.

Data Visibility

• Phone numbers are hidden from ordinary public profile view.
• Contact details are not intended to be publicly displayed on profile cards.
• Some profile fields can be hidden, restricted, or disclosed only in limited contexts.
• Chat and deeper interaction features may require an active subscription.
• No street or house address is required for normal profile completion.
• Users can block or report other users when needed.

Messaging and User Content

Messages and uploaded content are used to deliver the chat and media features of the service. We may review messages, profiles, media, reports, or account activity when reasonably necessary for safety, moderation, abuse prevention, support, legal compliance, or enforcement of our terms.

Payments and Subscriptions

Payments may be processed by third-party payment providers. We receive and store limited subscription and transaction information needed to confirm access, troubleshoot billing issues, prevent fraud, and keep required records. We do not store full debit or credit card numbers.

Third-Party Services

We may use third-party services for hosting, databases, authentication, file storage, image delivery, video handling, payments, email or SMS delivery, app distribution, analytics, diagnostics, and security. These providers may process limited information on our behalf only as needed to provide their services to Connect2Wed.

How We Share Information

• With other users, when information is part of your visible profile, match activity, or conversations.
• With service providers that help us operate hosting, storage, media delivery, payments, communications, analytics, security, app distribution, and support.
• With moderators or administrators who need access to investigate reports, protect users, or enforce our policies.
• When required by law, legal process, regulation, court order, or a lawful government request.
• In connection with a business transfer, merger, acquisition, restructuring, or sale of assets, subject to appropriate safeguards.

Data Retention

We keep information for as long as needed to provide the service, maintain account records, resolve disputes, enforce our terms, prevent abuse, and comply with legal obligations. Some information may remain in backups, logs, moderation records, transaction records, or security records for a limited period after account deletion or deactivation.

Your Choices and Rights

• You can update many account, profile, preference, and privacy settings in the app.
• You can choose what optional profile information to provide.
• You can decide whether to grant camera, microphone, and media permissions on your device.
• You can block or report users when appropriate.
• You can request account and associated data deletion through our public deletion request page at /account-deletion.
• You may contact us to request access, correction, deletion, or restriction of your personal information, subject to identity verification and legal limitations.
• You may stop using the service at any time, but some records may be retained where required for legal, safety, fraud prevention, billing, or legitimate operational reasons.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no online service can guarantee absolute security. You are responsible for keeping your login details private and for using caution when sharing information with other users.

Children and Age Requirement

Connect2Wed is intended only for adults aged 18 and above. We do not knowingly allow children under 18 to create accounts. If we learn that a child has provided personal information, we may remove the account and related information.

International Use

Your information may be processed and stored in countries where we or our service providers operate. By using Connect2Wed, you understand that your information may be transferred, processed, and stored outside your country of residence, subject to applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the Last Updated date above. If changes are material, we may provide additional notice through the service or other appropriate means.

Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how we handle personal information, contact us at privacy@connect2wed.com.